FAQ - frequently asked questions

How much pellets are consumed?

Atmosflame needs around 2.5 kg of pellets per hour. The pellet tank holds around 10 kg of pellets. This means it can be operated for around four hours without refilling. You can refill the pellets at any time during operation. This means Atmosflame can be used continuously.

Where can I get pellets?

You can buy wood pellets in bags in most hardware and hobby stores. They are available almost all over the world and are often produced locally. Due to their weight, we are not shipping the pellets for the time being. You can buy the ignition wool in our shop under accessories. But you can also find this in many local markets.

Does Atmosflame need to be assembled?

Yes, but it's very simple: you get an instruction manual. Actually, you just need to screw the burner onto the stone plate with four screws. This can be done without tools using wing nuts. Then just put the lid on, put the drawer in, put on the glass tube and reflector and start operation.

How much does Atmosflame heat the environment?

When fully operational, Atmosflame heats up just as well as the well-known gas heaters. The reflector starts to glow and the glass tube also radiates a lot of heat. Atmosflame has a heating output of 12.25 kW when fully operational. However, compared to gas, Atmosflame is almost CO2-neutral, cheaper to operate and looks much better. You can use Atmosflame optimally both in winter and on warm summer nights.

Atmosflame gets very hot when in use. The area around the burner, the glass tube and the reflector in particular heat up considerably. Please read the operating instructions to ensure safe operation. The big advantage is that the fire and therefore the danger is visible, for example in comparison to closed grills.

Can Atmosflame also be used indoors?

No, Atomsflame was developed for outdoor use only. The smoke gases would be harmful or even fatal indoors, as there is no chimney pipe leading to the outside.

Does Atmosflame contain electronics?

No, Atomsflame works by gravity. The pellets slide through the tank via an opening with a flap into the burner. As they burn, new pellets slide onto a grate. After combustion, the ash falls into the integrated drawer. The draft during combustion creates the high flame in the glass tube. Air is drawn in at the bottom of the burner and exits again as smoke gas at the reflector at the top. Atmosflame is made primarily of stone, wood, metal and glass.

How to clean Atmosflame?

You only need to clean the glass tube occasionally, which gets dirty over time, just like a fireplace glass pane. To do this, simply remove the glass tube and spray our Atmosflame glass cleaner onto the inside of the tube. After a short exposure time, you can clean the glass with the long brush and simply rinse it with water. If necessary, dry the brush with a washcloth and the cleaning is complete. You do not need to clean the reflector and the burner. The ash drawer can simply be emptied. We describe the maintenance process in detail in the operating instructions.

Won't the glass tube and the stone plate break?

The glass tube is made of borosilicate glass, which is a very stable and heat-resistant material.

The stone slab is made of granite. Granite is a very hard and heat-resistant stone.

In principle, the glass tube and the stone will not break if used normally and carefully. However, rough impacts or hot water on the glass or stone plate can cause breakage. If the glass tube or stone plate breaks, please contact us for a replacement.

Be careful when handling Atmosflame and use our accessories such as the transport trolley.

Who is Atmosflame suitable for?

Atmosflame is suitable for outdoor lovers. And for people who like high-quality products and beautiful designs. It is suitable for terraces, squares, gardens, Christmas markets, hotels, restaurants and much more. Think about where Atmosflame can best be used in your area. Atmosflame is also ideal as a high-quality gift, for example for weddings, milestone birthdays or special events.

Can I become an Atmosflame dealer?

Are you an influencer, B2B retailer, garden or stove builder, or do you run a household and leisure business? Then please contact us. We will check together whether a partnership is possible.

Is Atmosflame protected?

Yes, Atmosflame has international protection status. Both the design and the brand are internationally protected.

Find out more in the blog

Do you have any further questions or would you like to contact us?